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Terms and Conditions

Terms and Conditions

These terms and conditions (the ”Terms and Conditions”) applies to purchases of products that you as a consumer purchases from Sneakers on Mars via the website sneakersonmars.eu (the ”website”). The Terms and Conditions applicable for you order is the ones available at the website at the time you place your order By using the website and/or places an order, you agree to comply with these Terms and Conditions and accept our processing of your personal information in accordance with our Privacy Policy. Make sure you have read and understood these Terms and Conditions and the Privacy Policy before you continue with placing your order.

1. Company information

Sneakers on Mars by

Valkaden a.s.
Registration number: 143459655
VAT registration number: CZ143459655

Přátelství 15, Kladno 27363 Czechia Email: hello@sneakersonmars.eu

Customer service hours: 10.00 am – 17.00 pm GMT+1

2. Account

In order to shop at the website you may  register your information on the website. It’s your responsibility to make sure this information is correct and updated. You’re also responsible for keeping your password secret. To register on the website, you need to be over 18 years old. By register an account you confirm that you are over 18 years old.

All information that you give us or is enclosed to us when you register your account for shopping or when you visit our website is dealt by Sneakers on Mars as responsible for personal data. The information will be used so that we can fulfil our commitments to you as a customer, make an eventual credit check, make you aware of offers that would be of your interest and in other marketing purposes within our company. In this purpose we also require to be able to transfer your information to our company partners.

Sneakers on Mars will never allow a third party to use your information for marketing purposes.
You have the right to require taking part of the information that is registered about you. If any of the information is incorrect, incomplete or irrelevant you’re entitled to require that the information is corrected or erased. By registering an account, you accept that Sneakers on Mars is allowed to use the personal information that you’ve provided and that we can transfer this information to companies established in- and outside the European Union in accordance with what is written above or other regulations in accordance with the General Data Protection Regulation or corresponding regulations on data protection in your country.

When you register an account, it’s registered until further notice. By contacting us you can cancel your account, in which we erase all information about you that is not necessary for us to keep. Membership of Sneakers on Mars is free.

3. Placing order

After you have placed an order you will get a confirmation from us by way of email. Should we by some reason not be able to send you your order, we will inform you so as soon as possible. Purchases from Sneakersonmars.eu cannot be guaranteed until the payment is provided, the product has been shipped and you have received the confirmation by way of email. Products that are put inside your basket are not reserved for you and can be purchased by other customers. In the cases where a product is reserved for you when put inside your basket this should not be seen as a guarantee and the product may still be purchased by other customers.

The fact that products is provided at the website at a certain point in time does not guarantee that these well always be available at the website. We reserve the right to at any time cease to sell a product. Further, we reserve the right for a product to be sold out even if your order has gone through.

4. Price

All prices on the website is shown in Euro (€). Payments are accepted only in following currencies: Euro (€).

Custom and VAT fees may apply when ordering from countries outside the European Union. The fees are charged by the Revenue & Customs of the country where the product is being shipped. The cost of such additional fees will be imposed on you as a customer. Sneakers and Mars does not take responsibility for Custom and VAT fees.

If you have received a confirmation of the order you can claim your right to purchase the product at the stated price, but only as long as it is not obvious that the price is wrong or constitute a typo and you acted in so-called “bad faith”. We are therefore not bound to an order if you have realised or should have realised that the price stated at the website is too low, and we may  cancel orders if this was to occur.

5. Payments

We accept following payment methods on our website:

– Credit- debit cards (VISA, MasterCard, Maestro, UnionPay, Diners Club, Amex)

– PayPal

– Apple Pay

When you pay for your purchase you confirm that you have the right to use the chosen payment method.


Card Payments

Sneakers on Mars does not charge any fees when payments are made with debit- and credit cards. Bear in mind your bank/credit card company may add transaction fees. Sneakers on Mars does not take responsibility for transaction fees charged by your bank/credit card company and we do not refund these fees. The rate for your local currency is decided by your bank. All card transactions are made safely with Stripe payment system and your card details are handled safe and encrypted on Stripe servers. Sneakers on Mars does not have access to your card details.

Stripe Payment Terms



Sneaker on Mars does not charge any fees when payments are made with PayPal. Bear in mind PayPal may add transaction fees. Sneakers on Mars does not take responsibility for transaction fees charged by PayPal and we do not refund these fees. When you make a payment via PayPal the value of the purchase is withdrawn immediately. All PayPal transactions are made safely with PayPal. For more information please read PayPal Terms & Conditions.

PayPal Terms & Conditions


Apple Pay

Sneaker on Mars does not charge any fees when payments are made with Apple Pay. There are no additional fees to process Apple Pay payments, and the pricing is the same as other card transactions. Fingerprint is used to make a payment (Safari on MacOS Sierra and above and iOS 9 and above on iPhones, iPads and iWatch). Apple Pay is available to cardholders at participating banks in supported countries. Refer to Apple’s participating banks documentation to learn which banks and countries are supported.

More about Apple Pay


Agreements with third party service providers

In relation to the above payment methods with are services made available by third party service providers (i.e. PayPal and Stripe), Sneakers on Mars undertakes no responsibility or liability. For these services specific terms and conditions apple. We encourage you to read such terms and conditions carefully, as they constitute an agreement between you and the relevant third party service provider.

6. Shipping

At the website, you can find information regarding expected delivery times. Orders made from the website are delivered with Shipping services depending on the delivery address. When your order has been shipped you’ll receive a shipping confirmation email with information about how your order has been shipped, how to track the parcel and estimated day of delivery.

Please note that it is not possible to combine shipping on two separate orders.


See Shipping Rates

Orders are shipped from our warehouses in Europe.


Unclaimed/Undelivered Packages

If you don’t collect the parcel or if you’re not available to accept the parcel on the scheduled date for delivery the parcel will be returned to us. We will then charge a fee for shipping and administrative costs of the unclaimed parcel. The fee charged as follows:

Germany EUR 30
Czechia EUR 20
United Kingdom EUR 50
Rest of Europe EUR 40
Rest of the World EUR 50

As a customer it’s your responsibility to keep yourself informed about the status of your shipment. You can track your parcel by using the tracking number provided in the shipping confirmation email.


In store pick ups

We don’t offer in-store pickups of orders.

7. Returns & Exchanges

We have a 30-day return policy counted from the day you received your order. Returns need to be notified and returned to us within these 30 days.

In order to approve your return, we first need to see proof that the product is in re-saleable condition and that packaging such as the shoe box isn’t taped on or damaged in any other way. In the case of us receiving a return that we haven’t approved the product will be returned back to sender.

Sneakers on Mars does not refund any shipping expenses paid by the customer. If the product is faulty or misdirected, we will provide you with a return shipping label after you have contacted us.

As a customer it’s your responsibility to make sure that your return gets delivered to us if the return has been made on your own initiative. Sneakers on Mars does not in any situation take responsibility for a return until it has been delivered to our Returns department.



If there’s something wrong with a product that you’ve received or if we’ve sent you the wrong product by mistake we will replace the faulty/misdirected product free of charge if we still have it in stock. If we don’t have it in stock we will issue a full refund (except for custom & VAT charges, currency exchange rates and other fees charged by your bank).

If you want to file a complaint we ask you to first contact us either via the contact form on our website or by email: hello@sneakersonmars.eu. The complaint shall be filed without undue delay after the fault was noticed or should have been noticed by you. You will be asked to provide photos of the faulty product so that we can determine whether the complaint is approved or not.



Refunds can only be issued to the SEPA bank account that was provided by the customer.

8. Withdrawal Rights (EU customers only)

When ordering from sneakersonmars.eu in EU you have the right to withdraw your order within 14 days after you received the product(s). The right of withdrawal starts from the date you receive the product(s) and for it to apply the product need to be in substantially unchanged condition and returned in its original packaging.

If you want to exercise the right of withdrawal you need to inform us about this within 14 days from the day you received your order. The easiest way to do this is to contact us via email: hello@sneakersonmars.eu with “Withdrawal” written as the subject.

You then return the product to us by using the prepaid GLS or DPD return label provided with your order. The product(s) must be returned without undue delay and in any case no later than 14 days after you have notified us that you wish to withdraw the purchase.

When we’ve received your return, we will issue a refund within 30 days. This means that we will refund any and all payments received from you, including fee for shipping (however not including any extra fees commencing from the fact that you chose any other delivery method than the cheapest standard delivery offered by us).

Bear in mind to not stick the return label or any other tape directly on the shoe box. Please reuse the packing that you received the product in.

If you want to find out more about the European Distance Selling Directive (Directive 97/7/EC) applicable for you acting as a consumer in European Union, you can find the terms here.

9. Deviations

We reserve the right for possible typos and we cannot guarantee that all the pictures on our website present exactly what the product looks like. The way the colour turns out can depend on what type of screen you’re viewing the product on and the settings on the screen.

We also reserve the right to cancel an order which contains products that have received an incorrect price due to a typo or to edit/cancel an order containing a product which has an incorrect stock balance.

We reserve the right to invoke force majeure in situations where we are prevented from delivering the product(s) due to circumstances beyond our or our suppliers’ control (for example, in the event of a war, extreme weather conditions, power or network outages, work strike or blockade). In such situations, we shall have the right to postpone the fulfilment of the delivery. We will notify you by way of email of the obstacle directly and how it affects the ability to perform according to the agreement. If such notice is not given within a reasonable time after we became aware of or should have become aware of the obstruction, we are obliged to pay compensation for the damage that you could have avoided if the notice was delivered in a timely manner.

10. Intellectual Property Rights

This website belongs exclusively to Sneakers on Mars.

The intellectual property rights, such as trademarks, design rights and copyrights on the website, vest in Sneakers on Mars and/or it’s collaboration partners and may not be used for commercial purposes without obtaining prior written consent from Sneakers on Mars. All use of the website and its content, including copying or storing such content, regardless if it is the content in whole or in part, is prohibited without obtaining prior written consent from Sneakers on Mars, except if the use is for your own personal, non-commercial use.

Nothing in these Terms and Conditions shall be construed as a transfer or sublicense of any intellectual property rights or other rights to the website and/or content on the website.

11. Your rights and privacy

The right of access

You have a right to know if Sneakers on Mars processes your personal information and if that is the case you can request access to this data.


The right to rectification

You have the right to request that your personal information is corrected if that data is not accurate.

Some of this information can be corrected directly at My Account page after registration.


The right to be forgotten

You can in some cases request that your personal information is deleted. For example, if the data is no longer necessary for the purpose of which they have been collected or if you object to a processing based on legitimate interest, and you reason for objection outweighs the legitimate interest.

Bear in mind that we may deny your request if there are legal obligations that restrict us from deleting your data.


The right to restrict processing

If you believe that your personal data is not correct you can request restriction of processing until the accuracy of the data has been verified.

Also, processing will be restricted if we no longer need the data or if the processing has been unlawful, but you refuse erasure.


The right to data portability

You have the right to obtain the data you have provided to us in a structured, commonly used and machine-readable format and have the right to transfer this data to another data controller.


The right to object

You have the right to object to processing of your data if the processing of your data is based on a legitimate interest, and your reason for objection outweighs the legitimate interest. You also have the right to object to any kind of direct marketing.



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YourOnlineChoices.eu is a useful resource managed by the European Interactive Digital Advertising Alliance (EDAA) to help you control your online behavioural advertising preferences.



To contact us regarding processing of your personal information you can email us at hello@sneakersonmars.eu. Read also our privacy policy in full here.

12. Other


Our contact details can be found under “Contact Us” on the Customer Service section on our website.



We reserve the right to change the Terms and Conditions found on the website from time to time, but it is the Terms and Conditions that apply at the time of your order that apply to you. Future changes in our Terms & Conditions will only be announced on this section of the website and it’s your responsibility to keep yourself updated with the changes.

Should any provision of these Terms (or parts thereof) be invalid, the provision shall be deemed to be deleted and the other provisions of the Terms and Conditions shall continue to apply.


Compulsory Consumer Laws and Regulations

Consumers have special rights under compulsory consumer laws and regulations. Sneakers on Mars does not intend to limit or change these rights by these Terms and Conditions. We also do not intend to impose on you greater rights than you have under compulsory consumer laws and regulations.



Disputes should primarily try to be resolved by agreement between us. If such an agreement is not possible, the dispute shall be dealt with in public court under Czech law.

You can also contact the Czech Trade Inspection Authority – at Štěpánská 15, 120 00 Prague 2, Czech Republic, www.evropskyspotrebitel.cz/en/. We will participate in the dispute settlement process.

You can also contact the European Commission http://ec.europa.eu/odr.

If you have a dispute regarding services provided by third parties through our website, you shall indemnify us and hold us harmless against all types of claims and damages (direct and indirect), known or unknown arising out of such disputes.

Last updated:

February 2023